Testimonials

Felicia and I just wanted to let you know how much we appreciate the service we receive from Ivy. Not only does she respond straight away but she always seems to be looking for the best options for us, and she’s creative!!

Highly recommended Charlotte Travel as the best and professional travel agency! I had a great experience in Bhutan last week! Highly appreciated the fabulous tour guide and driver who looked after me even when I wasn't feeling well at one point. They were nice, helpful and very professional. Thank you!

Both my company and I personally have engaged Charlotte Travel Limited to organize all our overseas trips for over five years. In that time I have been entirely satisfied with the service provided. Requests for booking flights and accommodation have been dealt with quickly and efficiently and effort is always made to find the most economical deal available. On the rare occasions that problems have arisen whilst I have been overseas I have found that I can contact Charlotte Travel at any time and they will resolve matters for me. I thoroughly recommend them.

Charlotte Travel have provided myself and my family with excellent service for the last five years. I have been especially appreciative of the speedy response and positive approach of the staff. Nothing is too much trouble, they even came to my rescue when I was at the airport and I discovered my passport was full and could not travel.  With their friendly and professional manner, I always recommend Charlotte Travel to new colleagues arriving in Hong Kong.

Awesome planning and services! We absolutely love all the hotels that we stayed at, especially the Belmond hotels, along with impeccable rundown and connections that made our trip to Machupicchu so enjoyable! Thank you Charlotte Travel!!

Although based in Singapore, I have used Charlotte Travel for over two years now for all business and personal travel arrangements. The service has been consistently "excellent" and at the risk of tempting fate, I'm delighted to say I have not encountered a single issue with my often complex and fluid itineraries to date! I would like to thank everyone at Charlotte Travel, especially Lorna, for all their hard work and effort in providing a first rate service.

I joined 5D4N Bhutan tour on 21 Oct to 25 Oct through Charlotte Travel.I would like to write a letter to give great appreciation to my travel guide Dendup Ganpo during my journey in Bhutan.

Dendup is a kind travel guide. He is knowledgeable and he gave accurate, precise, and interesting information on Bhutan Buddhism. I learned a lot about Bhutanese culture and history of Bhutan Buddhism from Dendup's explanation. He treated his guest wholeheartedly and he wasn't hesitate to give immediate helps when needed. He tried to fulfil the requests from guest all the time. He gave a harmonious atmosphere in the journey all along. It is essential for a travel guide to keep updating news and information about his country and Dendup can do it.

I enjoyed the time being with Dendup since he treated his guest more than a guest, he treated his guest as his friend. Overall, he is a professional travel guide and he has ability to lead a tour runs smoothly by his good time management. I appreciate him a lot of his professional knowledge and the way he lead a tour. He is being a part of unforgettable memory in my Bhutan trip. Therefore I sincerely recommend Dendup as a top tour guide and he is worth for your appreciation.

Andrew and I had a thoroughly enjoyable time in Hawaii. The hotel had some confusion during our stay (that's when I contacted you about our hotel credit and complimentary breakfast benefits), but you handled it extremely quickly, and we did not even need to follow up on it - which we are very grateful for. We utilized the hotel amenities and went around the island with our friends, which was wonderful. We do plan on asking you for help for our future trips, and will definitely refer you to our friends who are looking for a good travel agent.

Hello, to all the world travelers

I am Dr. Roberta Wong Leung, from City University in Hong Kong. I am very pleased to recommend Jackie Harris & Charlotte Travel to you. I love travelling and I love going to World Heritage Sites. I'm fortunate in the past few years to do an average of 18 trips a year. I am always looking for a travel agent that is reliable and that you can trust and that knows what they are talking about. I find that Charlotte Travel is highly professional and knowledgeable.

In fact, when you travel, you want a travel agent that knows what they're talking about. In Asia, I found that most of the travel agents are just booking agents; they just make a reservation but they can't really give you the great advice and recommendations and speak from personal experiences, and that is what I really admire about Jackie and the office staff in Charlotte Travel. They've been there and they know what they are talking about. They give extra care and concern, and they just go out of their way to make sure you have the best trip possible. Our vacations are important to us and we want to make sure everything goes right. Charlotte Travel is definitely there to make sure you have the best vacation of your life and that you don't need to worry about all the details. They are very detail oriented, very precise, and I have to say that I have had the best travel experiences with them for 29 years. So I can confirm that they are the most professional travel agent that I have ever experienced. Thank you.

We have a wonderful time in Myanmar. Many thanks for organising this holiday for us. The tour guides were excellent, particularly the guides we had for Yangon and Bagan, they were great, so friendly and knowledgeable. The hotels in Bagan and lake Inle were excellent. The itinerary you put together for us was very good. I am very keen to go back and do some more travelling there.

Many thanks again for all your help

I felt I needed to drop you a quick email to just thank you both for yet another wonderful trip that you have organised for Greg and myself. This time it was to Vietnam with an overnight stay cruising Halong Bay. Which I have to say was a wonderful trip on the Heritage Jasmine Cruiser. The staff were extremely attentive and the service was second to none. We both had a wonderful time on the cruise and the hotel in which we stayed, the Hotel Metropole Hanoi was absolutely beautiful.

So far we have travelled to Phuket, Hawaii, Koh Samui and now Vietnam with you guys and have been amazed at the wonderful places you have recommended and the service that we receive on arriving at these destinations with transport etc.

Every time we deal with your company we are offered a great range of places to stay when we decide on a destination. We are advised on the weather at that time of year and possible tours we might like to undertake. This is exactly what Greg and I need when booking overseas travel and we are very grateful for your expertise and knowledge.

Both Greg and I would have absolutely no hesitation in referring Charlotte Travel to our friends and colleagues and look forward to booking further travel through Charlotte Travel.

I would like to take this opportunity to commend Chloe’s excellent service. In the past few years, I have been using Charlotte Travel’s service for me and my family’s personal travel. Chloe has been the agent helping with my requests. She is always efficient in responding to my requests, patience with my, sometimes, many enquiries and changes. Overall, I have been very happy with Chloe’s service. Dear Chloe, Thank you so much. You’ve been of great help and I really appreciate it! 

Thanks for the lovely card and for taking such good care of us! We just returned from a wonderful holiday in Phuket that you organized. It's wonderful to know you're there for us. We look forward to many more years with you all!

The trip is over and we are back in our home in Switzerland thinking of what a wonderful celebration we have just had! The cruise was lovely but the cherry on the pie was definitely our family reunion in Venice. Thank you so much for trying so hard to making it just perfect. We were extremely well taken care of at the "Cipriani" and were upgraded to a wonderful suite! We also very much appreciated your kind wishes and bottle of wine. The whole experience for the children was superb and they adored seeing Venice for the first time. My husband joins me in sending both of you our best wishes for a good summer ahead. 

Please convey these compliments to your guide team and the driver, who gave me and my friends an unforgettable and happy tour from 24 Oct to 31 Oct in Bhutan of this year. It was truly a commendable Charlotte Travel team’s performance. They are attentive, responsible, funny, helpful and try to fulfill our needs during the trip, they also provide fruitful Bhutan information to us. It help us to have a deeper understanding and love this place more. Bhutan is a place that we will definitely to visit again and we are willing to use your company in the near future.

We landed this morning, and I really want say thank you for the perfect organization of the trip.  Everything was over the expectation: you gave us an extraordinary service. All the guides were very well prepared and I really want to let you and your referent know that the one we had in Agra was an outstanding person, with terrific competences in history and art. I would like to let you know also how precious was the driver. You know that driving in India could be impossible to understand a part if you are local: our driver was so professional and so able to manage all the situation that I would like to hire him in HK also! Thank you once again for your help to manage the misunderstanding about the bedrooms, and for the wonderful dinner and present you offered us. 

As you know, our school recently had a field trip to Rome with 9 students and 2 teachers. Everything went well, we all had a good time, and we all got back safely. I would like to take this small opportunity to say thank you to you all and the support you gave in making this trip a reality. Many hands make light work and I am grateful for your help, whether it was general or logistical. I would like to single out two people. Firstly, Ms.KS whose generous contribution to the success of the trip is much appreciated. Also, Mr. Vincent Lo, our travel agent, who dealt with the bulk of the arrangements. Thanks you once again, Merry Christmas and a Happy New Year. 

We arrived back today from Yangon and simply wanted to say- WOW...big thank you for all your kind help, amazing coordination and more importantly the added recommendation and care for my family. The extra one room was a huge success before our flight, both the tour guides and driver in each location were extremely professionally, friendly, caring and juggle all 4 of us perfectly to our needs. The Charlotte Travel experience continues to surprise me and always reiterated the fact to use you- when I want no coordination to be done by me. Love the hassle free and professional care- as there wasn't a moment that I was concerned in your team's hands. Once again, big thank you. You have been amazing and love the added care. This was my second trip with you and looking forward to many more!

We had a wonderful and memorable eight days trip in Bhutan. We dressed up as a Bhutanese during the Thimphu Tshechu Festival and trekked to the Tiger Nest Monastery. We enjoyed our stay at the Naksel Hotel located in a Paro. Compliments to both the guide and driver who are very professional and took good care of us in the eight days! Thank you Charlotte Travel for all the arrangement!