Testimonials

We want to say thank you for arranging the wonderful Chinese New Year holiday for us. Of course, thank you to Alby too. Alby recommended a nice & quiet hot spring boutique hotel for us in Wulai (Huulai, Taiwan). The hotel is wonderful and the main street is within the walking distance. We were surprised and very delighted to see the greeting from Charlotte Travel in our hotel rooms.

John and I are just heading back to HK from our weekend in Hangzhou. We had a terrific time! Thank your for all of the tips ‎and recommendations. They were very helpful. We absolutely loved the Amanfayan and are so glad that we decided to stay there. It is a very special place. Thank you, also, for sending the wine to our room. It was very nice of you.

Since we moved out from England to live and work in Hong Kong universities twenty years ago, our family of four has been using the services of Jackie Harris. 

Over the years we have been everywhere in Asia and around the world on tickets and itineraries devised for us by Jackie Harris and her wonderful team at Charlotte Travel. Our business and holiday destinations include: almost everywhere in mainland China (such as the Yangtze Gorges and the Trans-Siberian Railway from Beijing to Moscow); continuous back-and-forth trips to European and US provincial cities; round-the-world trips; and, many Asian and Southeast Asian countries such as Malaysia, Indonesia, Korea, Japan and so on.

Jackie’s deep understanding of the world-wide travel business has been of great importance to us in travelling and arriving safely and expeditiously. Her personal attention to, and consideration of her customers’ needs has been passed on to her staff members, who are always knowledgeable about the options available and are quick, efficient, and courteous in their responses. Over the years, a business relationship has developed into one of deep respect for Jackie Harris as a friend of our family. Charlotte travel is a great Company – it’s as simple as that!

David and I are back from a fabulous holiday in Morocco. We recommend Morocco as a holiday destination - lovely people, variety in terrain, heaps of history and good shopping! Thanks to Jackie Harris and her team at Charlotte Travel for planning the itinerary. We have used Charlotte Travel for many years, and have been to many countries, inc. India, Jordan, Nepal, Guilin in China, for their itineraries. All have been great trips.
 

I have had concierge style travel agents consistently during my professional career spanning 35 years. In coming to Hong Kong over 9 years ago, I was, frankly, dissatisfied at the level of service offered by agents I encountered. Fortunately, when Jackie Harris established Charlotte Travel, I was able to achieve the level of service to which I was historically accustomed. Jackie renewed my service expectations and I now regard her as the best of the best.

Jackie and her staff consistently provide conscientious service. Their accuracy and reliability have earned my sincere respect and trust. They have never made a mistake!! Additionally, Jackie is continually innovative and creative. This has been illustrated on a number of levels. In terms of customer support, she has researched options and created customized itineraries to fit unique requirements. I have personally been a beneficiary.

On a corporate level, Jackie continues to innovate as has been illustrated by use of technology at Charlotte Travel to be globally competitive. To further momentum and sustained organizational success, Jackie has volunteered Charlotte Travel to be a key participant in exploring advanced levels of customer relationship management. She has trained her staff well and the company demonstrates a caring attitude with truly professional support.

All of this says that Jackie and Charlotte Travel have deservedly attained customer loyalty through customer support.  She has earned the respect of those with high expectations through high levels of service. Importantly, she has assured continuation through staff development and process innovation including effective use of technology. I see Charlotte Travel as a model of success as Hong Kong deals with the demands of regional and global competition.

On first arriving in Hong Kong in early 2000 I encountered a number of travel agents who frankly, left a lot to be desired! Via a friend I was introduced to Jackie and the Charlotte Travel team and I haven't used another travel company since. Not only has she and her team looked after myself and my family since, but she also managed all of the corporate travel worldwide for my business.

Jackie is very 'hands-on' and ensures that her own attention to detail, sense of urgency and efficiency permeates the whole of her team. She also understands my tastes along with likes/dislikes which enables her to come up with new and interesting travel ideas. This level of creativity and initiative has led me to think of her as less of a travel agent and more of a travel adviser. She has contributed enormously to my own holiday and travel experiences and I would not hesitate in recommending her to others.