Charlotte Travel is for travellers who still value service. We are international premium travel specialists, your one stop agent in Hong Kong. We are looking for a pro-active and outgoing candidate willing to work in a small office, confident in taking up challenges to support the upcoming developments and exciting growth of a luxury travel company with significant global exposure and opportunities. The duty of a Luxury Travel Advisor position is to handle a full range of high-end travel arrangements on a consultancy basis to international customers seeking specific and high-end travel plans globally.

We are currently looking for:

Luxury Travel Advisor

The job: 

  • Develop and maintain relationships with new and existing clients, assist in the development of sales strategies
  • Provide full range of travel arrangement, travel advisory services, travel assistance and concierge services to clients, including booking flights, hotels, cruises, activities, tours, transportation, reservations, etc.
  • Provide professional and knowledgeable travel advise to customers; including planning and booking tailormade itineraries
  • Process bookings and documentation, including itineraries, tickets, and visas
  • Manage and follow up bookings in a prompt, professional, and organized manner
  • Maintain a consistent line of communication with clients before, during, and after travel to ensure quality service and repeat business/referrals

Desired Skills and Requirements: 

  • Tertiary education or above
  • With minimum 3 years of related experience; experience in GDS a plus
  • Previous luxury travel sales experience with destination and supplier knowledge;
  • Capable of serving luxury and high end customers independently from start to finish, maintain positive relationships with key clients
  • Excellent communication and interpersonal skills; a team player and great communicator at all levels with the ability to be patient and tolerant when facing clients
  • flexible and able to work under pressure to meet deadlines; Highly organized, good time management and able to multitask and prioritize work effectively
  • Result oriented and attention to details
  • Pro-active, Open to learn and adapt to changes
  • Seamless customer service with international experience
  • Well-travelled & is passionate about inspiring others to travel
  • Computer literate

Independent Luxury Travel Consultant

The job: 

  • Deliver personalised, end-to-end service; from travel planning, booking arrangements to after-travel care and follow up;
  • Build and expand your client base by providing consistent and exceptional service and travel advice;
  • Be able to deliver exceptional advice in your area of expertise (e.g. Cruise, Golfing, Business Travel etc.);
  • Be flexible to work from wherever and whenever in the world you are;
  • Be responsible for your industry knowledge updates and trainings;
  • Be able to explore new business opportunities.

Desired Skills and Requirements: 

  • Must be capable and enjoy providing clients independently while maintaining a positive relationship with key clients;
  • Previous international experience with luxury travel sales experience with destination and supplier knowledge preferred;
  • Excellent communication and interpersonal skills;
  • Well-travelled and passionate about inspiring others to travel
  • Must be a great communicator at all levels;
  • Flexible and able to work under pressure to meet deadlines;
  • Highly organised, good time management and able to multitask and prioritise work effectively;
  • Results-oriented with attention to detail;
  • Pro-active, open to learning and adaptable;
  • Computer-literate.

Accountant/Accounts Officer

Passionate, motivated and hardworking individual with travel agency background. Resourceful, innovative, forward thinking and committed to our small and growing company.

The Job:

  • Complete local and foreign payments
  • Compile, organize, and prepare payments
  • Manage cashflow & customer payments 
  • Track commission follow-ups 
  • Complete vendor set ups
  • Audit all checkouts
  • Assistance with monthly accounting close including but not limited to; account reconciliations, journal entries, show analysis, balance sheet reconciliation
  • Create credit card manifests
  • Enter manual checks into PowerSuite
  • Reconcile petty cash
  • Prepare for central accounting
  • General Administration including all licensing renewals, membership updates and simple HR updates.

Desired Skills and Requirements:

  • At least 3 years’ experience in a travel agency 
  • Good knowledge of travel related accounting systems 
  • Good command of both spoken and written English and Chinese  
  • Proficiency in Microsoft Office
  • Good interpersonal and communication skills
  • LCCI Level 2 (preferred), Level 1 applicants welcome to apply

How to apply:

Please send your CV and Cover Letter to careers@charlottetravel.com.hk 

All information will be kept confidential and only be used for recruitment purposes.