Hong Kong Excellent Service Award SME 2007

Organization Gold Award - charlotte Travel Limited

Charlotte Travel Limited grows continuously to achieve business success and provide its clients with the highest level of travel services. Well-qualified and experienced employees are dedicated to provide round-the-clock support to clients. With its improved internet website for comprehensive information and client feedback, the company strives to enhance customer satisfaction and to maintain its customer loyalty.

Hong Kong Excellent Service Award SME 2004

Organization Bronze Award - Charlotte Travel Limited

Charlotte Travel Limited offers customers a one-stop service, including ticket hotel reservation and tailor-made itinerary. A 24-hour hotline service is available to offer customers traveling overseas with emergency support if required. The company also maintains an in-house courier service to ensure that air tickets and package vouchers are delivered on time or whenever required. Costumers are encouraged to express their views through the internet or the website on their opinions regarding the service. The company assigned designated staff to arrange the follow-up actions and replies to costumers to ensure that they are satisfied with the services provided by the company.

Hong Kong ExcellentService Award SME 2004

Individual Silver Award -Ms Lorna Tsui

Ms.Tsui is passionate about her work and is attentive to her clients.  During the on site visit when she had to handle a number of enquiries at the same time, she never showed any signs of impatience.  She did her best to introduce tailor-made itineraries that were must suitable for the individual’s needs at a reasonable price.  Ms Tsui always listened patiently to the client before she offered them her professional advice and service.  Even when faced with a demanding clients she would still serve him / her with professionalism and a smile.